Genora Heel- Cafe

General Returns Policy
Clothing & shoes may be returned for a refund within five (5) business days of purchase with a sales receipt. A store credit or exchange will be given for returned items within ten (10) days of purchase. Returned items must be unworn with price tags intact. Handbags, sunglasses, jewelry, lingerie, accessories, special orders, trunk show items, and DISCOUNTED or SALE items are FINAL SALE and cannot be exchanged or returned for a store credit. All returned items must have been purchased from Monkee's of Ridgeland.

Online Purchase Return Policy
In order to be eligible for a refund, a return must be postmarked within FIVE (5) days of DELIVERY of the order. The five day window begins on the day the package is delivered, Refunds will be made to the card used in the original transaction within twenty-four hours of receipt of a return. Please allow up to FOUR (4) business days for payment to process and the balance of the refund to reflect in your account once a refund has been issued.

For all returns postmarked between 5-10 days of DELIVERY, an exchange may be made for an item currently in stock at Monkee’s of Ridgeland. If an exchange is not requested, a store credit will be issued. Store credit does not expire, and may be used at any time on in-store or online purchases.

Shipping

Standard Shipping
Standard shipping is a flat fee of $8 on all orders under $200. If your order total exceeds $200, standard shipping is free. We ship via USPS and UPS, Monday-Friday. All orders placed after 6PM on Friday will ship on Monday.

After your order has shipped, you will receive a tracking number for your package via email. Please note that shipping speed will vary based on your location, however, most orders arrive within 2-5 business days.

Expedited Shipping
If your order requires expedited shipping, please call our store before placing your order online and we will assist you with your purchase. Expedited shipping rates vary, and the full cost of expedited shipping is at the expense of the customer.

Shipping on all orders is nonrefundable. Any order that is returned, including orders that are over $200 and shipped for free, will be subject to an $8 shipping deduction from the refund amount to cover the cost of shipping. Customers are responsible for the cost of shipping on all returns.

Once a package has left our store and is in the possession of the shipping center, Monkee’s of Ridgeland is not responsible for the on-time delivery of your package. We are not responsible for lost or stolen packages, and cannot guarantee the on-time delivery of any order, even one with expedited shipping.

In Store Return Policy
Clothing & shoes may be returned for a refund within five (5) days of purchase with a sales receipt. A store credit or exchange may be issued for clothing & shoes returned within ten (10) days of purchase. Jewelry, handbags, lingerie, accessories, special orders, trunk show items, and DISCOUNTED or SALE items are FINAL SALE and cannot be exchanged or returned for a store credit.


Not all of our inventory is sold online due to vendor restrictions. Please follow us at @monkeesofridgeland or call (601)499-1716 to order!